Our Commitment to Your Privacy

The security and privacy of your personal data are important to Top Home Spain, so we conduct our business activities in strict compliance with applicable legislation regarding the protection of personal data. We are committed to explicitly stating, whenever necessary, that Top Home Spain will use your data in a way that ensures you find the home, office, or store you are looking for on our Platform. It is also our commitment that all collected information will be securely stored.

This Privacy Policy aims to explain what personal data we collect about our users, how and why we use it, with whom we share it, and how we protect your privacy.

1. Who is Responsible for Your Data

Our Privacy Policy applies exclusively to the personal data that Top Home Spain collects from the website https://www.tophomespain.com/.

Top Home Spain
Avda. de España 20, 29620 Torremolinos (Málaga).
For the purposes of data protection legislation, we are the "Data Controller" regarding the personal information provided and processed through this website ("Website").

This Privacy Policy determines what happens to the personal data you may provide through the Website.

This Privacy Policy may be modified and updated at any time, with new versions being published on the Website.

If you have any doubts related to the protection of your personal data, you can always contact our company via email at info@tophomespain.com.

2. Data We Collect About Our Users

Whenever "personal data" is referred to in this Privacy Policy, it should be assumed that it refers to information related to our users that allows us to identify them, directly or in combination with other information that Top Home Spain may have. Your personal data may include, for example, your name, contact information, information about your expectations regarding a particular property you contacted, or information about how you use our website or interact with us.

Top Home Spain collects personal data from users when they contact us through the forms available on the Platform, browse our website (even if they only do searches for Apartments, Houses, or Offices), or contact us by phone. We may also receive personal data from our users through our partners who provide services on our behalf (for example, when someone recommends our real estate portal to someone they know is looking for a new home, based on the form we have available for such purposes).

a. Personal data that Top Home Spain collects, according to the strictest security standards and explicitly provided by our users:

On the property details page, when filling out an information request intended for the associated Real Estate Consultant of Top Home Spain:

Name

Email address

Phone contact

Distinctive and personal elements that may be covered in the description field

On the "Contacts" page, if applicable, fill out the form available for such purposes, regardless of the subject indicated:

Name

Phone contact

Email address

Location

Distinctive and personal elements that may be covered in the description field

Phone contact

Email address

Address to be included in the receipt

b. Data that Top Home Spain collects automatically, based on the use of the Platform by users:

Technical information, particularly the Internet Protocol (IP) address of the device the user is using to access the Platform, the time zone, the operating system, and the type of browser version used.

Information about your visit, including the web pages from which you access our website and the web pages accessed from our Platform, date and time of the visit, properties consulted, and services viewed, duration of the visit, response time of the pages on our website, interactions with available features, and other data related to your interaction with the Platform.

The use of the Platform may be monitored (the selection of monitored sessions is completely random and ensured by a partner entity of Top Home Spain) so that usage patterns of the website can be analyzed and interpreted jointly and anonymously, allowing for the improvement of service levels and satisfaction of the expectations of our users.

If you want to limit the information that Top Home Spain automatically collects when using our website, please refer to our Cookie Policy. It is important to note that limiting the collection and use of your personal data may mean that Top Home Spain may no longer be able to provide the service proposed on its real estate portal.

3. Purpose of the Collected Personal Data

Based on the information entered by users of the Top Home Spain Platform, the Data Controller will promote its processing to achieve the following objectives:

Enable users who turn to the real estate portal of Top Home Spain – under the terms included in the Legal Notice – to respond to users who have contacted Top Home Spain through its Platform, so that we can clarify any doubts they have expressed;

With regard to information collected automatically by the website, based on the browsing that our users have done, promote its processing in order to continue with the following purposes:

Create anonymous and aggregated information about the characteristics and behavior of website users, including for segmentation and development of anonymous profiles (personas);

Improve the performance of the Platform;

Promote a more personalized experience, so that the real estate search you perform returns the results you really want;

Measure and monitor the efficiency of the highlighted features on the Platform;

Manage the Platform, ensuring that it becomes increasingly secure and transparent;

Ensure that any remarketing activities promoted by Top Home Spain's Agents comply with the most stringent security and privacy standards.

4. Your Rights

Under the terms of the current legislation, users have the right to object, at any time and free of charge, to the processing of their personal data for direct marketing or any other form of prospecting. You also have the right to withdraw your consent at any time, without affecting the legality of the processing we have carried out based on the previously given consent.

You also have the right to be informed before personal data is first communicated to third parties for direct marketing purposes or used on behalf of third parties, and to have expressly allowed or directly opposed, at no cost, to such communications or uses.

If users wish to be allowed access to personal information that Top Home Spain has regarding them, they just need to send us a request to that effect using our email info@tophomespain.com.

If any information that Top Home Spain holds is incorrect or inaccurate, users may request the respective correction by sending an email to info@tophomespain.com. If any user is unsure how to proceed, they can contact Top Home Spain at any time (during office hours on a working day) by calling 615 940 423.

Users can also contact us to object to the processing of their personal data, to have them deleted, or to have a limitation on their processing, as well as to request the right to data portability on the terms and within the limits established by current legislation. You also have the right to request notification to third parties about the modification, deletion, or limitation of the processing of your personal data.

Furthermore, users can submit a complaint to a supervisory authority which, in Spain, will be the Spanish Data Protection Agency.

We remind you that part of the information entered on the Platform may not be under the direct management of Top Home Spain, so, in these cases, we will strive to ensure that requests made by users through the Platform are respected by the real estate agents of Top Home Spain (depending on the nature of the information).

5. Security and Information Quality

Our goal is to ensure the quality and integrity of the information provided by users who turn to the real estate portal of Top Home Spain, having, in this regard, implemented the necessary measures, both at a technological and organizational level, to keep the information secure, accurate, updated, and complete. To ensure maximum security, in the areas of the website where users' personal data is collected, its transmission is encrypted.

6. Who Do We Share Your Data With?

The personal data of our users will not be transferred to third parties, except if:

Top Home Spain has your express authorization;

These entities promote, under a contract, the provision of services available by Top Home Spain to our users;

By requirement in terms of the law;

If it is strictly necessary to ensure compliance with our terms of use, rights, or ownership;

The real estate agents of Top Home Spain may have access to your personal data for the purpose of managing the Platform, being, however, obliged to respect the confidentiality regarding the data to which they have access in the scope of the operations of the respective computer system.

Top Home Spain's real estate agents are duly informed of the importance of complying with this legal duty of confidentiality and are responsible for complying with this obligation of confidentiality.

By giving your consent to do so, Top Home Spain may share or send your personal data to:

The Real Estate Agents of Top Home Spain.

The Website uses the services of Google Analytics for Display, especially for the remarketing function. This function consists of displaying ads to users who have already visited the Platform.

You may choose not to accept Google Analytics for Display Advertisers, and you will not be shown ads from the Google Display Network. To do this, you can access the Ads Preferences Manager and Analytics Opt-out Browser Add-on.

Top Home Spain may promote remarketing practices for online ads, which means that users who do not "opt-out" of the Google Display Network using the methods mentioned above may be shown ads from Top Home Spain on the Google Display Network. Third parties, such as Google or Facebook, may display ads from Top Home Spain on pages of their content networks. Third parties, such as Google or Facebook, may use Cookies (such as Google Analytics and DoubleClick Cookies) that serve to optimize ads based on information from users' past visits to the Website.

7. Where Are Personal Data Stored and For How Long?

The data that Top Home Spain collects from its Platform will be stored on servers located within the European Union.

The period of time during which your data is stored varies according to the purpose for which the information is processed. Top Home Spain will keep the personal data of users if they are active users of the Website. If a user does not interact with any of the features available on the Website for a period of 3 (three) years, their absence on the Platform will be interpreted as a manifestation of disinterest in maintaining an active record, and Top Home Spain will endeavor, together with the network of associated Real Estate Agents, to delete the respective personal data from all databases in which they are stored.

There are legal requirements, however, that require data to be retained for a minimum period. Thus, and whenever there is no specific legal requirement, the data will be stored for the minimum period necessary for the purposes that motivated its collection or subsequent processing, or for the period of time authorized by the Spanish Data Protection Agency, after which Top Home Spain will endeavor, together with the network of associated Real Estate Agents, to delete the respective personal data from all databases in which they are stored.

8. Technical, Organizational Measures, and Security of Processing

All information that Top Home Spain receives from users of its Platform will be stored on secure servers, and in collaboration with our technological partners, we will promote the implementation of the necessary technical and organizational measures to ensure that any personal data is protected with an adequate level of security, guaranteeing, in particular, the confidentiality and integrity of the data and preventing accidental or unlawful destruction, loss, or alteration, as well as unauthorized disclosure or access to it.

Despite the measures implemented to protect your data, any user should be aware that the transmission of information over the Internet or other open networks is never completely secure, and there is a risk that data may be viewed and used by unauthorized third parties. Top Home Spain is obliged to warn all internet users that they should take additional security measures, particularly ensuring that they use an up-to-date device and browser in terms of properly configured security patches, with an active firewall, antivirus, anti-spyware, and ensuring the authenticity of the pages they visit on the Internet, avoiding websites whose reputation they distrust.

9. Links to Other Websites

The website may contain links to other Internet pages or other applications, including those of our partners. If you access one of these links, each will have its own privacy policy, and Top Home Spain cannot be held responsible for those policies. It is advisable to read the privacy policies of other Internet pages before entering personal data on them.

10. Contact

For any additional information or to exercise your rights, you can always contact Top Home Spain by calling 615 940 423 or through our form available on the contact page.